Terms of Service

Effective date: September 1, 2026 Last reviewed by counsel: September 1, 2026

These Terms of Service ("Terms") are a legal agreement between Bitment Inc. ("Bitment," "we," "us," or "our") and the firm or individual identified on the applicable order form, sign-up flow, or invitation ("Customer," "you," or "your"). These Terms govern access to and use of the Bitment platform, including the operators workspace, the client portal, the self-serve bookkeeping product at books.bitment.co, the referrer portal, the Mac and Windows desktop apps, the iOS app, and every per-firm subdomain (each, a "Service," and together, the "Services").

By creating an account, accepting an invitation, or using any Service, you agree to these Terms. If you are entering into these Terms on behalf of a firm, business, or other organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.

1. Acceptance and eligibility

1.1 Business use. The Services are intended for use by professional-services firms (accounting, bookkeeping, tax, and related practices) and the individuals who work for or with them. The Services are not directed at, and may not be used by, consumers acting solely in a personal capacity, except as expressly permitted for client-portal and self-serve bookkeeping users described below.

1.2 Individuals acting for a firm. An individual who accepts an invitation, signs in, or otherwise accesses the Services on behalf of a firm does so as an Authorized User of that firm's account, subject to these Terms and to any additional terms, policies, or restrictions the firm applies to its own team.

1.3 Client-portal users. A client of a Customer firm who is invited into the client portal ("Client User") may access only the files, signature requests, forms, and bookkeeping information the firm has shared with that client. Client Users agree to these Terms to the extent they use the client portal, and to any additional client-portal terms Bitment or the Customer firm presents at sign-in.

1.4 Self-serve bookkeeping users. An individual who signs up directly at books.bitment.co without an invitation from a Customer firm ("Self-Serve User") is a Customer in their own right for purposes of that product, and these Terms apply to their use of it, along with any product-specific terms presented during sign-up.

1.5 Age and capacity. You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Services.

1.6 United States only. The Services are offered to customers located in the United States and all Customer Data is hosted in the United States. Bitment does not offer the Services to customers located outside the United States; anyone who accesses the Services from outside the United States does so on their own initiative and is responsible for compliance with local law.

2. Definitions

• "Customer" or "Firm" means the professional-services firm, business, or individual that has an account relationship with Bitment, including a firm using the operators workspace and an individual using the self-serve bookkeeping product.
• "Authorized Users" means the individuals a Customer firm invites, provisions, or otherwise permits to access the Services on the firm's behalf, including owners, team members, and referrers.
• "Client Users" means the clients of a Customer firm who are invited into the client portal to view or exchange files, signatures, forms, or bookkeeping information shared by that firm.
• "Customer Data" means all data, files, records, and content that Customer or its Authorized Users or Client Users submit to, upload to, or generate within the Services, including client records, communications, documents, financial and bookkeeping data, and any data the Customer connects from a Third-Party Service.
• "Services" means the Bitment platform described in the preamble above, together with any related documentation, support, and updates Bitment provides.
• "Third-Party Services" means services, applications, or integrations provided by a party other than Bitment that Customer elects to connect to or use through the Services (for example, Google Workspace, Microsoft 365, Slack, Twilio, Plaid, or an AI model provider).
• "AI Features" means any feature of the Services that uses a machine-learning or large-language model to generate, summarize, transcribe, draft, classify, or otherwise process content, or to propose or take action within the Services, including chat, drafting assistance, transcription, and autonomous Agents.
• "Beta" or "Early Access" means any feature, product, or functionality that Bitment identifies as beta, early access, preview, or similar, and that is not yet generally available.

3. Accounts and security

3.1 Provisioning. Authorized User accounts are provisioned by invitation: a Customer firm's owners or administrators (or, at onboarding, the Bitment team) create the firm and invite team members. Self-Serve Users create their own account directly.

3.2 Credentials and 2FA. Authorized Users may sign in with email and password, a one-time secure email link, Google sign-in, or Microsoft sign-in, and, once the feature is released, may enable two-factor authentication using an authenticator app (TOTP) or SMS. Customer is responsible for requiring appropriately strong authentication practices among its Authorized Users.

3.3 Responsibility for users. Customer is responsible for all activity that occurs under its account and its Authorized Users' credentials, for maintaining the confidentiality of those credentials, and for promptly removing access for any Authorized User who should no longer have it (for example, a departed employee).

3.4 Notification of compromise. Customer must notify Bitment promptly at contact@bitment.co if it becomes aware of any unauthorized access to or use of its account or any Authorized User's credentials.

3.5 Roles and firm ownership. Every firm account must maintain at least one Authorized User in an owner role. Customer is responsible for assigning roles and permissions appropriately within its own firm.

4. Subscription, fees, and billing

4.1 Platform fees. Bitment charges a subscription fee per firm for access to the Services, as set out in the applicable order form or pricing page. Fees are billed in advance on the billing cycle stated at sign-up or in the order form, unless otherwise agreed in writing.

4.2 AI usage fees. Use of AI Features that consume Bitment-provided model access is metered by token usage and billed to the payment method, prepaid credit balance, or invoice the Customer has on file, processed through Stripe. Customer authorizes Bitment to charge the payment method on file for AI usage as it is incurred, or to draw down a prepaid credit balance, as applicable.

4.3 Bring-your-own AI credentials. Where Customer connects its own credentials to an AI provider (for example, Anthropic, AWS Bedrock, OpenRouter, or a self-hosted Ollama instance), charges for that usage are billed directly by the provider to Customer under Customer's agreement with that provider, and Bitment is not a party to that billing relationship.

4.4 Third-party pass-through costs. Certain Services incur costs from third parties that Bitment passes through to Customer, including but not limited to Plaid statement and transaction-data fees, Twilio phone-number and messaging charges, and other usage-based third-party charges associated with a Third-Party Service Customer has connected. These charges are billed as incurred or on the applicable billing cycle, through Stripe or by invoice.

4.5 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, VAT, and similar taxes associated with its subscription, other than taxes on Bitment's net income.

4.6 Late payment. Bitment may charge interest on overdue amounts at the lesser of 1.5% per month or the highest rate permitted by law, and may suspend the Services for non-payment as described in Section 15.

4.7 Changes to fees. Bitment may change its fees, effective at Customer's next renewal, with at least 30 days' advance written notice to Customer. Continued use of the Services after a fee change takes effect constitutes acceptance of the new fee.

5. Customer Data: ownership and license

5.1 Ownership. As between Bitment and Customer, Customer owns all Customer Data.

5.2 License to Bitment. Customer grants Bitment a limited license to host, store, process, transmit, back up, and display Customer Data solely as necessary to provide, secure, support, and maintain the Services, and as required by law.

5.3 No use to train models. Bitment does not use Customer Data to train, fine-tune, or otherwise improve any AI model, whether Bitment's own or a third party's.

5.4 Customer's responsibility for content. Customer is solely responsible for the accuracy, legality, and appropriateness of Customer Data, and represents that it has all rights necessary to submit Customer Data to the Services and to authorize the processing described in these Terms.

6. AI Features

6.1 May be inaccurate. AI Features use machine-learning models that can produce incomplete, outdated, or incorrect output, sometimes confidently. Output from AI Features is provided for assistance only and must be reviewed by a qualified human before Customer relies on it or delivers it to a client.

6.2 Proposals and approval. Where an AI Feature or Agent would change data or take an action within the Services, it presents that action as a proposal that a human Authorized User must review and approve before it takes effect, except where Customer has configured a time-limited elevation for a specific trusted workflow to proceed without per-action approval. Where Customer configures an Agent or workflow to act with reduced approval requirements, Customer accepts responsibility for the actions taken within the permissions Customer granted. Customer remains solely responsible for reviewing AI outputs before relying on or acting upon them.

6.3 No training on Customer Data. As stated in Section 5.3, Bitment does not train models on Customer Data.

6.4 Bring-your-own provider terms. Where Customer connects its own credentials to an AI provider (Anthropic, AWS Bedrock, OpenRouter, or a self-hosted Ollama instance), that provider's own terms of service and data-handling practices govern the prompts, files, and outputs sent to and received from that provider. Bitment is not responsible for a third-party AI provider's handling of data sent to it under Customer's own credentials.

7. Third-Party Services and integrations

7.1 Customer authorizes connections. Certain Services allow Customer to connect Third-Party Services, including email and calendar providers (Google Workspace, Microsoft 365), messaging platforms (Slack, Signal, Telegram), telephony providers (Twilio, Quo), meeting transcription (Fireflies), project management (Asana), accounting and tax platforms (QuickBooks Online, CCH Axcess), banking data (Plaid), Bitcoin-related services, payment processors, and AI providers. Customer is solely responsible for deciding to connect a Third-Party Service and for complying with that provider's terms.

7.2 Vendor terms govern. Use of a Third-Party Service is governed by that provider's own terms and privacy practices, in addition to these Terms. Bitment is not a party to, and has no responsibility for, the acts or omissions of any Third-Party Service, including its availability, accuracy, or security.

7.3 No liability for third-party availability. Bitment does not guarantee the uptime, availability, or performance of any Third-Party Service, and outages or changes at a third-party provider may affect the availability of related Bitment features.

7.4 Call recording and transcription consent. Where the Services record or transcribe calls or meetings, Customer is solely responsible for providing any notice, and obtaining any consent, required under applicable call-recording, wiretap, or similar laws in the jurisdictions where its calls or meetings take place.

7.5 Google and Microsoft data use. Where Customer connects Google Workspace or Microsoft 365 accounts, Bitment accesses only the data needed to provide the connected feature (for example, mail and calendar), and full detail on how that data is handled is set out in Bitment's Privacy Policy, including the Limited Use disclosures required by Google's API Services User Data Policy.

8. Financial and digital asset features

8.1 No custody. Bitment never holds, transfers, or controls Customer's or Customer's clients' funds or digital assets. All bank, exchange, wallet, Lightning, and payment-processor connections available in the Services are read-only. Bitment never holds private keys, seed phrases, or spending credentials for any account or wallet Customer connects, and cannot initiate a transaction on Customer's behalf. Bitcoin-related features operate on a read-only basis, using addresses, extended public keys, descriptors, or read-only credentials that Customer supplies, or by connecting to Customer's own node or third-party accounts (for example, LND, Nostr Wallet Connect, Alby Hub, Strike, Coinbase, or Kraken) using Customer's own credentials.

8.1a Invoice payments. Where Customer sends an invoice through the Services, payment on that invoice is processed by the connected payment processor under that processor's own terms; Bitment does not hold or control the funds involved.

8.2 Price data provided as-is. Bitcoin and other market price data displayed in the Services is sourced from third parties and Bitment's own price service, is provided "as is," and may be delayed, incomplete, or inaccurate. Customer should not rely on displayed prices for time-sensitive financial decisions without independent verification.

8.3 Not financial or tax advice. Nothing in the Bitcoin, bookkeeping, or related features constitutes financial, investment, tax, or legal advice. See the Disclaimers document for further detail.

9. Electronic signatures

The Services include electronic-signature functionality designed to support signatures that are legally effective under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state adoptions of the Uniform Electronic Transactions Act (UETA), where applicable. Customer is responsible for determining whether electronic signatures are appropriate and enforceable for a particular document, party, or jurisdiction, and for obtaining any required disclosures or consents.

10. Acceptable use

Customer will not, and will not permit any Authorized User or Client User to:

• use the Services for any unlawful purpose, or in violation of any applicable law or regulation;
• reverse engineer, decompile, or disassemble any part of the Services, except to the extent applicable law prohibits this restriction;
• use the telephony, campaign, or messaging features to send unsolicited, abusive, deceptive, or unlawful communications, or otherwise abuse those features;
• send commercial email, SMS, or voice communications in violation of CAN-SPAM, the Telephone Consumer Protection Act (TCPA), or applicable Application-to-Person (A2P) 10DLC registration requirements;
• upload, submit, or connect data that Customer does not have the right to submit, including a client's or third party's personal or financial data submitted without appropriate authorization; or
• probe, scan, or attempt to breach the security or authentication of the Services, or interfere with their normal operation.

11. Professional responsibility

Bitment provides software. Bitment is not a CPA firm, law firm, tax advisor, broker-dealer, investment adviser, bank, money transmitter, or custodian, and nothing in the Services constitutes the provision of accounting, tax, legal, financial, or investment advice by Bitment. Customer remains solely responsible for its own professional work product, for the advice it gives its clients, and for its compliance with the professional and regulatory standards applicable to its practice.

12. Confidentiality

Each party may receive confidential or proprietary information of the other in connection with these Terms. Each party will use the other's confidential information only to perform its obligations under these Terms, will protect it with at least the same degree of care it uses for its own confidential information of similar nature (and no less than a reasonable degree of care), and will not disclose it to third parties except to its own personnel, contractors, or advisors with a need to know and who are bound by confidentiality obligations at least as protective as those in this section. This section does not restrict disclosure required by law, provided the disclosing party gives notice where legally permitted.

13. Security

Bitment maintains administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit and at rest, network isolation between customer environments, and restricted, logged access to production systems. Further detail on Bitment's security architecture and practices is available in Bitment's Compliance and Security overview. SOC 2 audit in progress. Bitment does not represent HIPAA, ISO 27001, or GDPR certification unless and until a corresponding audit report exists.

14. Support and diagnostics access

14.1 Support. Bitment provides support for the Services as described on its support pages or in the applicable order form. Support requests can be sent to contact@bitment.co.

14.2 Diagnostics ("view as"). By accepting these Terms and using the Services, Customer authorizes Bitment support and engineering personnel to access Customer's account and workspace, including by viewing the Services as a specific Authorized User, solely to diagnose and resolve issues, provide support, and maintain security. Bitment will limit such access to what is necessary for these purposes. An individual Authorized User may additionally control this access through the in-product Diagnostics setting in their account. This diagnostics access does not currently generate its own dedicated audit log.

15. Beta and early access features

Bitment may make Beta or Early Access features available for testing and feedback. Beta and Early Access features are provided "as is," without warranty of any kind, may be changed or discontinued at any time without notice, and may not perform as reliably as generally available features. Customer should not rely on a Beta or Early Access feature for production or client-facing work without independent verification of its output.

16. Intellectual property and feedback

16.1 Bitment and its licensors retain all right, title, and interest in and to the Services, including all software, designs, and documentation, other than Customer Data. These Terms grant Customer no rights in the Services other than the limited right to use them as permitted here.

16.2 If Customer or an Authorized User provides feedback, suggestions, or ideas about the Services, Bitment may use that feedback without restriction or obligation to Customer.

17. Suspension and termination

17.1 Suspension. Bitment may suspend access to the Services if Customer's account is significantly overdue on payment, if Bitment reasonably believes the account is being used in violation of Section 10 (Acceptable Use), or if suspension is necessary to prevent harm to the Services or other customers. Bitment will use reasonable efforts to give notice before suspending, except where immediate suspension is warranted to prevent harm.

17.2 Termination. Either party may terminate these Terms as set out in the applicable order form, or, absent an order form, for convenience on 30 days' written notice, effective at the end of the then-current subscription term. Either party may terminate for the other party's material breach if the breach is not cured within 30 days of written notice, except that Bitment may terminate immediately for non-payment not cured within 10 days of notice, or for Customer's unlawful use of the Services.

17.3 Effect of termination; data export and deletion. On termination, Customer's right to access the Services ends. For 30 days after termination or expiration, Customer may export Customer Data using the in-product export tools or by request. After that window, Bitment may delete Customer Data from production systems, subject to what remains in encrypted backups until those backups age out under Bitment's backup retention practices, and subject to any legal holds. Firm owners may also delete their firm directly within the product, which removes the firm's account and cascades deletion of firm-owned data.

18. Warranties and disclaimers

18.1 Mutual authority warranty. Each party represents that it has the legal power and authority to enter into these Terms.

18.2 Bitment's limited warranty. Bitment warrants that the Services will perform materially in accordance with the applicable documentation, and that it will not materially decrease the overall functionality of the Services during a subscription term. If the Services fail to meet this warranty, Bitment's obligation, and Customer's exclusive remedy, is for Bitment to repair the Services, re-perform the affected Services, or, if Bitment cannot do so within a reasonable time, terminate the affected subscription and refund Customer any prepaid, unused fees for the terminated period.

18.3 Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 18.2, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BITMENT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI FEATURE OUTPUT WILL BE ACCURATE. BITMENT MAKES NO WARRANTY WITH RESPECT TO ANY THIRD-PARTY SERVICE OR ANY AI FEATURE OUTPUT. SEE ALSO THE DISCLAIMERS DOCUMENT.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR A PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, A PARTY'S INDEMNIFICATION OBLIGATIONS, CUSTOMER'S PAYMENT OBLIGATIONS, OR A PARTY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO BITMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20. Indemnification

20.1 Customer indemnity. Customer will defend, indemnify, and hold harmless Bitment from and against any third-party claim, and associated damages, costs, and reasonable attorneys' fees, arising out of Customer Data, Customer's use of the Services in violation of Section 10 (Acceptable Use), or Customer's violation of applicable law, including telephony and messaging compliance laws.

20.2 Bitment indemnity. Bitment will defend Customer against any third-party claim that the Services, as provided by Bitment, infringe a United States patent or copyright or trademark, or misappropriate a trade secret, and will pay the damages and costs finally awarded against Customer or agreed in settlement, provided Customer promptly notifies Bitment of the claim and cooperates in its defense. This obligation does not apply to claims arising from Customer Data, a Third-Party Service, a combination of the Services with something not provided by Bitment, continued use after Bitment has notified Customer to stop using the allegedly infringing component, or a modification of the Services not made by Bitment. If the Services become, or in Bitment's opinion are likely to become, the subject of such a claim, Bitment may procure the right for Customer to continue using the Services, modify the Services to avoid the infringement, or terminate the affected subscription and refund Customer any prepaid, unused fees. This Section 20.2 states Bitment's sole liability, and Customer's sole remedy, for infringement claims.

21. Governing law and dispute resolution

21.1 These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

21.2 Informal resolution. Before filing a claim, each party will attempt in good faith to resolve any dispute arising out of or relating to these Terms through direct discussion for 30 days after one party gives the other written notice of the dispute.

21.3 Arbitration. Any dispute not resolved under Section 21.2 will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, before a single arbitrator. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

21.4 Injunctive relief and exceptions. Either party may seek injunctive relief in the state or federal courts located in Delaware for an actual or threatened breach of confidentiality or intellectual property rights. For any dispute not subject to arbitration under this Section 21, each party consents to the exclusive jurisdiction of the state and federal courts located in Delaware.

21.5 Class-action waiver. Disputes will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

22. Changes to these Terms

Bitment may update these Terms from time to time. Bitment will provide notice of a change by email or in-app notice at least 30 days before it takes effect. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms. If a change is materially adverse to Customer, Customer may terminate its subscription before the change takes effect.

23. General

23.1 Entire agreement. These Terms, together with any order form and the documents they incorporate by reference (including the Privacy Policy and any Data Processing Addendum), constitute the entire agreement between the parties regarding the Services and supersede any prior agreements on the subject.

23.2 Assignment. Customer may not assign these Terms without Bitment's prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets. Bitment may assign these Terms in connection with a merger, acquisition, or sale of assets.

23.3 Severability; waiver. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of it.

23.4 Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.

24. Contact

Questions about these Terms can be sent to contact@bitment.co. Legal notices should be sent to:

Bitment Inc. 1521 Concord Pike, Suite 201 Wilmington, DE 19803 contact@bitment.co